Rachel's career began in operational retail management with one of the world's leading luxury retail brands. Having managed and developed her own sales and service teams, Rachel progressed into a full time people development role.
Rachel initially worked with individuals and teams, training and coaching service and sales related skills before moving on to work in the area of management development where she focussed on developing people at all management levels – from graduate entry to senior roles.
Rachel is one of the co-founders of Motion Learning.
Rachel is particularly interested in the wide ranging areas relating to interpersonal communication. She is a firm believer that almost all businesses can improve their levels of success and team happiness by developing the way people interact and communicate with each other.
Rachel is fascinated by the impact personal experience, beliefs and personality has on an individuals' view of the world, and their 'reality' of all interactions – whether with a boss, peer, direct report or customer.
As an experienced MBTI practitioner Rachel is fascinated with ideas about 'what makes us who we are' and loves exploring our different behavioural preferences. She enjoys using these ideas to help people work out when their natural behaviours are helping them, and when to adapt them to circumstances for a more positive outcome.
Rachel loves the opportunity to get back to her 'front line' and operational roots, so thoroughly enjoyed working with the match day public catering team at Fulham Football Club. Working in a hot dog kiosk at half time, with a wall of fans coming towards you certainly gets the adrenalin going!
Rachel also enjoys working with teams and individuals on the application of new skills. She loved the opportunity provided by a recent Tabio Europe Ltd project, which enabled her to spend time after each tutor led session coaching people on their sales floors. It was great for checking learning, and embedding practical application.
House of Fraser offered Rachel the opportunity to apply her creativity to develop exciting, new sales modules for their internally led Sales Academy. Fashion shows, celebrity interior design and the psychology of shopping all featured in the end product.
Howard's career began in the hospitality and catering industry, working his way up to managing restaurants in London, and for a time New York. Having returned to the UK, he started working in an operational role for a leading luxury retail brand.
He moved into Human Resources and over number of years held a variety of roles in that field before taking on responsibility for the development and delivery of management programmes for all levels of management. Activities ranged from running nationally accredited programmes for new managers, to facilitating sessions with teams of senior managers in key areas of the business.
Howard is one of the co-founders of Motion Learning.
A key area of interest for Howard is that of motivation – what drives people to achieve great things, or prevents them from doing so. As a passionate investigator and theorist, he has spent many hours pouring over the primary sources and original pieces of research on the subject, whilst also coming up with his own experiments to test his ideas. The results allow him to enable others to really understand their own and their team member's motivation, and take actions to increase it.
Although conflict is hardly everyone's preferred mode of operation, exploring what happens when differences arise is another area which fascinates Howard. Considering our natural responses, and recognising that we have choices about how we handle conflict, means that we can get so much more from difficult situations.
As a qualified performance coach, Howard relishes the opportunity to work with people on a one to one basis, to explore their own circumstances, and enable them to develop new approaches to getting the most out of their work.
A recent project with the Soho House Group enabled Howard to explore the impact of change on teams at all levels within an organisation, and consider how to manage the process, and the effects, successfully. It also gave him the chance to discuss the eternal tension between front of house and kitchen, and to share a few of his own experiences of the sauce pans flying!
Motion Learning's work with the graduate programme at DHL, both in the UK and across Europe, has allowed Howard to combine his interest in different countries and cultures with the real pleasure of starting people off in their management careers with the tools and ideas to be successful. He has had the chance to see the real life impact of a programme with topics as diverse as presentation skills and career planning.